Delivery and returns
Tracking your order
Stay informed about the progress of your order by reviewing the details provided in your shipping notification.
Delivery time
Estimated Orders placed during the weekend will be processed on Monday. Allow 1-2 business days for shipping.
*Please note that delivery times are estimates and may vary due to factors such as weather conditions, customs delays, operational delays and other unforeseen circumstances.
International Fees
Import duties and taxes are calculated and paid at checkout, where applicable, ensuring no additional charges upon delivery.
Changes to your order
If you need to make any changes to your order, please contact us promptly to accommodate your request before shipping.
Lost or stolen packages
In the event of a lost or stolen package, please contact us immediately.
Return policy
Returns are accepted within 15 days of delivery, provided the items are in their original condition with tags intact. Please do not combine returns from multiple orders. Items should not be worn except for trying on clothing over underwear.
Initiate a return
To begin a return, please submit a request to our Returns Center . Return costs and all associated taxes are the responsibility of the customer.
Processing refunds
Upon receipt of your return, we will process your refund within 15 working days. Please note that your bank may take an additional 7-10 business days to reflect the transaction.
Contact us
For any inquiries regarding your order, our collection or other questions, please contact us.